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FAQs

Serving the Clarington Region for Over 23 Years

No, a doctor's referral is not necessary to book an appointment with us. However, some insurance companies may require a prescription for physiotherapy services to be covered. It's a good idea to check with your insurance provider to confirm.

No, our physiotherapy services are not covered by OHIP. OHIP-funded Physiotherapy Clinics are available only for eligible patients, and wait times and treatment options may vary for those clinics.

OHIP-funded clinics are accessible for:

  • Seniors 65 years and older
  • Individuals 19 years and under
  • Anyone who has had an overnight hospital stay for a condition requiring physiotherapy
  • Recipients of Ontario Works or Ontario Disability Support Program

Your first appointment, which we call an "Assessment," typically lasts 45 minutes to 1 hour, depending on your injury or area of concern. During this session, the physiotherapist will ask questions about your problem and medical history to understand any other health issues that might impact your recovery.

The physiotherapist will work with you to understand your goals and explain how they will assess you, seeking your consent before starting the assessment. This usually involves observing your active movements and conducting passive movements and tests. Afterward, the physiotherapist will discuss their findings, explain how physiotherapy can help, estimate the treatment duration, and share the expected outcome.

Treatment often begins during the first appointment, followed by a home-exercise program prescription. Active participation in exercises at home is encouraged to maximize your rehabilitation progress.

While physiotherapists are primary care providers, some extended health insurance plans may require a doctor's referral for reimbursement. However, if your extended health provider doesn't require a physician referral, it's not necessary to see your doctor before having a physiotherapy assessment. Some clients, though, may feel more comfortable seeing their doctor first.

Physicians often focus on the structural area that is painful, but physical therapy assessments take a more comprehensive approach. They aim to understand why a specific structure is injured and what factors are contributing to the problem. This helps in designing an effective treatment plan that addresses all aspects of the issue and promotes proper healing.

In most cases, it's not necessary to wait for diagnostic test results before seeing a physical therapist. Except for cases where immediate action is needed (e.g., suspected bone fracture or tendon rupture), physical therapy treatment can commence without the test results. The treatment plan is primarily based on improving your primary complaints, such as pain and loss of function.

While there are no guarantees in healthcare, most outcomes are successful when both the health care practitioner and the patient are committed to working towards common goals.

The number of treatments varies for each individual, as each problem is unique. Factors like the complexity of the problem, how it developed (acute vs. chronic), duration of the problem, and individual characteristics play a role in determining the treatment response. Frequent re-assessments and re-evaluations help adjust the treatment plan accordingly.

Recovery duration varies based on the complexity and difficulty of the problem, how long it has been present, the extent of structural damage, individual motivation, and willingness to modify activities. While some clients recover in a few weeks, others may take a few months or longer.

The cost of treatment is variable and depends on the total number of treatments required. On average, our clients require eight treatments to achieve their goals. Some may need fewer sessions, while others might require more.

Our physiotherapists utilize the Selective Functional Movement Assessment (SFMA) to evaluate movements. We consider the impact of areas above and below the specific area of pain to address the root cause comprehensively.

Yes, we do provide treatment for clients injured in Motor Vehicle Accidents, including cyclists and pedestrians hit by vehicles. If you've been injured in an MVA, you may book an assessment prior to receiving the insurance package, but providing us with the necessary information promptly is essential for timely approval and treatment.

Yes, we submit bills on your behalf to specific private insurance companies, allowing you to be reimbursed directly. Experience Convenient Direct Billing for Personalized Physiotherapy at our clinic in Courtice.

Yes, all our therapists are registered with the College of Physiotherapists of Ontario.

Follow-up treatments generally last ¾ to 1 hour. Comfortable clothing (shorts and a t-shirt) is recommended, along with any medical test results or referrals related to your condition.

In most cases, physiotherapy is covered by extended health benefits. However, it's essential to review your policy or contact your provider for coverage details and billing information. We can assist you in submitting insurance claims.

Yes, we accept WSIB claims. We will complete the necessary paperwork and submit it to WSIB for approval of treatment funding. As long as your claim is approved, you won't have to pay any out-of-pocket expenses.

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