Version Date: May 1, 2025
1. GENERAL
1000500557 Ontario Inc., operating as Active Recovery Sports Injury & Physiotherapy (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information through our website www.activerecoveryclinic.ca, mobile forms, and communication channels including SMS (text messaging), phone, and email (collectively, the “Services”).
By using our Services, submitting a form, or opting in to receive text messages, you agree to the terms of this Privacy Policy.
Clinic Contact Information:
Active Recovery Sports Injury & Physiotherapy
1450 Highway 2, Courtice, ON, Canada
Email: info@activerecoveryclinic.ca
Phone: (905) 721-4335
2. TYPES OF INFORMATION WE COLLECT
We may collect the following personal information:
- Contact Information: Name, phone number, email, postal address
- Health Information: Relevant medical history for treatment purposes
- Communication Data: Consent status, messages sent/received (SMS, email)
- Device Information: IP address, browser type, operating system, location
- Website Activity: Pages visited, cookies, and user interaction data
3. HOW WE COLLECT YOUR INFORMATION
We collect information in the following ways:
- When you submit online forms or request appointments
- When you opt in to receive SMS notifications or email messages
- When you interact with us in person, via phone, or online
- Automatically through cookies, pixels, and tracking technologies
4. HOW WE USE YOUR INFORMATION
We use your personal information to:
- Deliver healthcare services
- Send SMS/email updates and reminders (with your consent)
- Confirm appointments and provide relevant service information
- Respond to inquiries or customer service requests
- Improve our website and digital communications
- Comply with legal and regulatory requirements
5. SMS Privacy & Compliance (A2P 10DLC Requirements)
Active Recovery Sports Injury & Physiotherapy is committed to safeguarding your privacy, especially in relation to our SMS communications. Please review the following important information regarding how we collect, use, and protect your data related to SMS services.
1. Information We Collect
We collect personal information that you voluntarily provide when interacting with our website, booking online, subscribing to SMS updates, or contacting customer support. This includes:
- Contact Information: Your name, phone number, and email address
- SMS Information: Any content or preferences you share when opting into our SMS services
2. How We Use Your Information
Your information is used exclusively for the following purposes:
- To communicate with you via SMS or other methods (e.g., appointment reminders, updates, promotions)
- To personalize your experience and adjust message frequency or content
- To respond to customer service inquiries and support requests
3. Opted-In SMS Information
We respect your privacy. Your phone number and any data related to your SMS subscription will not be sold, shared, or disclosed to third parties unless required by law or regulatory authority.
4. Data Security
We implement reasonable technical and administrative safeguards to protect your personal data from unauthorized access, alteration, or misuse. However, no transmission over the internet or SMS is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking Technologies
Our website may use cookies and tracking tools (e.g., Google Analytics) to improve your browsing experience. You can control cookie settings through your browser preferences.
6. Your Rights
You may access, correct, or delete your personal information at any time. To unsubscribe from SMS services or adjust your messaging preferences, follow the opt-out instructions provided in any text message (reply STOP) or contact us directly at info@activerecoveryclinic.ca.
7. Third-Party Links
Our website may link to third-party websites that are not governed by this Privacy Policy. We recommend reviewing their privacy practices independently before submitting any personal data.
6. COOKIES AND TRACKING
We use cookies and similar tracking tools to understand how users interact with our website and improve performance. You can disable cookies in your browser settings, but certain functionality may be affected.
We may use:
- Google Analytics
- Facebook Pixel
- Other third-party tracking scripts for analytics and advertising
7. DATA SHARING & THIRD PARTIES
We do not sell or rent your personal information. We may share it only with:
- Authorized clinic staff and healthcare providers
- Insurance providers and payment processors
- Technology partners who support our website, forms, or SMS systems
- Government agencies if required by law
All partners are bound by confidentiality agreements.
8. SECURITY
We take your privacy seriously and implement appropriate safeguards:
- Encrypted storage
- SSL for secure website browsing
- Role-based access controls for staff
- Routine audits and staff training
No method of transmission is 100% secure, but we take all reasonable precautions.
9. DATA RETENTION
We retain your personal data only as long as needed for:
- Providing healthcare services
- Meeting legal, insurance, and regulatory obligations
- Ongoing communication (until consent is withdrawn)
10. CHILDREN’S PRIVACY
We do not knowingly collect personal information from children under 13 without parental consent. If we learn we have done so, we will delete the data upon request.
11. POLICY CHANGES
We may update this Privacy Policy periodically. Updates will be posted with the new version date above. Continued use of our Services after changes implies your acceptance.
12. CONTACT
If you have questions, requests, or would like to opt out of SMS communications:
Privacy Officer
Active Recovery Sports Injury & Physiotherapy
1450 Highway 2, Courtice, ON
Email: info@activerecoveryclinic.ca
Phone: (905) 721-4335
